From the Admin Portal, you can upload a profile picture to your account. Uploading a picture makes the Agent-Agent and Agent-Customer interaction more personal. The uploaded profile picture will appear in the Admin Portal under your user profile for all Agents to see when viewing your profile, as well as in chat windows when a chat is initiated with the Agent.
To upload a profile pic to your account:
To upload a profile pic to your account:
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For further information refer to: