Use the filter feature to narrow your schedule search and find all agents in that schedule who meet the Agent & Team and/or Skill. To filter schedules:
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- Click Filter.
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2. The Schedule Filter window appears.
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3. The Agents & Teams tab select the Agent(s) and/or Team(s) who you would like displayed in the schedule.
Note: To search Schedules for all Agents & Teams, click Select All in the Agents & Teams tab. To deselect all Agents & Teams, click Clear All (
).
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4. In the Skills tab select the Skills group you would like the Agents who are displayed in the schedule to belong to.
Note: To search Schedules for all Skills, click Select All in the Skills tab. To deselect all Skills, click Clear All (
).
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5. Click Get Data.
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6. Any events scheduled for the selected date(s), agents
...
and teams will be displayed in the Unpublished
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Schedule.