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For each role, the following sections show tables with the permissions selected by default, in addition to permissions available but not selected by default and the permissions hidden to the role.
Role: Agent
Table 1: Agent permissions selected by default
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Roles: Team Leader and Office Manager
Table 3: Team Leader and Office Manager permissions selected by default
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Roles: Contact Center Manager and Administrator
Table 5: Contact Center Manager and Administrator permissions selected by default
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Table 6: Contact Center Manager and Administrator permissions Not selected by default
| Permission | Description |
|---|---|
| Access IVR Studio | Gives a user access to the IVR Studio Important: SysAdmin is the role that provides Local Admin with user permissions to the IVR Studio |
Role: External User
Table 7: External User permissions selected by default. These are the ONLY permissions available to an External User.
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