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- Pause: Click to stop the Monitor from refreshing the page. The button changes to Resume, which you can then click to continue refreshing the page.
Options: Click to change how often the Monitoring page is refreshed, when a service level should change color, and which panels or columns to display.
Info title FMI For more information, see Changing the Monitoring Page Display Options.
Filtering: Click to apply filtering options to the Agents, Queues, or IVRs displayed on the Monitoring page.
Info title FMI For more information, See see Filtering the Monitoring Page Data.
- Home: Click to return to the Contact Center Admin Portal.
- Support: Click to contact Support.
- Sign Out: Click to log out of the Monitoring page.
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