Pause, Options, and Filtering Buttons

These three buttons appear at the top of the Monitoring page, along with the current date and time, an icon to return to the Contact Center Admin Portal, another to contact Support, and a final one to log out of the Monitoring page.

1. Pause: Click to stop the Monitor from refreshing the page. The button changes to Resume, which you can then click to continue refreshing the page.

2. Options: Click to change how often the Monitoring page is refreshed, when a service level should change color, and which panels or columns to display. It also allows you to display a 6th optional panel, Agents Signed Out, which displays a list of the agents currently signed out of the CCA, along with their cumulative data for the day.

   FMI

   For more information, see Changing the Monitoring Page Display Options.

3. Filtering: Click to apply filtering options to the Agents, Queues, or IVRs displayed on the Monitoring page.

   FMI

   For more information, see Filtering the Monitoring Page Data.

4. Home: Click to return to the Contact Center Admin Portal.
5. Support: Click to contact Support.
6. Sign Out: Click to log out of the Monitoring page.