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To select an Agent from a particular queue:

1. From the Queue dropdown drop down menu, select a Queue.
   
   
   
   
2. Select an Agent by checking the appropriate checkbox located to the left of the Agent's name.
   
   
   
   
3. Perform one of the following actions: Remove from Queue, Text Message, Add Agents to Queue.
    

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1. Check the checkbox to the left of the Agent's name to select an Agent.
2. Click Remove from Queue.
   
   
   
   
3. A warning will appear asking if you are sure you want to remove the selected Agent from the queue. Click OK.
   
   
   
   
4. The Agent is automatically signed out of the specified queue and will remain signed out for the duration of the agent's signed in session.
5. The agent Agent will resume assignments to the queue upon next sign in.
   
   Note: You can only remove agents from queue if you have authority over them, the role or supervisory assignments of the user will decide this.
   
   

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   To return to the Monitoring page, click Back to Monitor, located above the Refresh button.
   
   

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