Note: Manage Queue Hours is not applicable when using working hours schedulesWorking Hours Schedules. With working Working Hours Schedules, the schedule is assigned to the queue vs managing hours from the queues configuration page. Please see Working hours Hours Schedules for more information
...
Open the Manage Hours page to set IVR queue hours.
Weekday – the The name of the day of the week (Monday, Tuesday, Wednesday, etc.).
Status – the The queue status, ; indicates whether the queue is Open or Closed.
Opening Time (hh:mm) – indicates Indicates the time that the queue opens; enter the time using the 24 hour clock (e.g. 08:00, 13:00).
Closing Time (hh:mm) – indicates Indicates the time that the queue closes; enter the time using the 24 hour clock (e.g. 08:00, 13:00).
Comments – enter Enter any important information regarding the specified queue.
Note: Always click Update, located in the upper top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.