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Select Enable client side encryption if needed, and click Use Own Storage to store your recordings in your Amazon bucket.
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See the section at the end of this article for important information about server-side and client-side encryption. |
For Microsoft Azure Blob
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The most important information is Account Name, Account Key, and Container Name.
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Select Enable client side encryption if needed, and click Use Own Storage to store your recordings in your Azure Blob.
| Note |
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See the section at the end of this article for important information about server-side and client-side encryption. |
Server-side and Client-side Encryption
Server-side Encryption
We strongly recommend enabling server-side encryption on your Cloud Storage Service, which is offered by both Amazon S3 and Microsoft Azure Blob to keep your recording files secure. With server-side encryption only, the Call Recording file will be decrypted once downloaded from either service by an authenticated user, and a user will be able to listen to it.
For more information about Amazon S3’s server-side encryption, see Protecting data using server-side encryption
For more information about Microsoft Azure Blob Storage’s server side encryption, see Azure encryption for data at rest
Client-side Encryption
By default, the Cloud Contact Center service performs client-side encryption. When enabled, the user will only be able to hear call recordings when accessed via the Cloud Contact Center Admin Portal Recordings search.
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Users will not be able to listen to recordings when downloaded from your cloud storage account directly or by any other service you build that accesses these files UNLESS client-side encryption is disabled. To disable client-side encryption, contact your Service Provider. |