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Note: If the Queue is closed or an Agent is not available when a client first navigate to the CCA Chat application, the client is presented with a screen indicating that the queue is now closed, or that no agents are available to chat at this time. Depending on how the queue is set up, the client may have the option of leaving a message via email or requesting a callback, to which an Agent will respond once the queue reopens or an Agent becomes available. If no email or callback options are provided, the client is simply presented with a message indicating the queue is closed or no agents are available; the queue working hours may also be displayed on the screen.
For information on setting up online reactive chat, see Reactive Chat.
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