To create a new contact for your phonebook:
- Click Add Entry.
- You will see a highlighted entry added with blank fields ready to be populated.
- Complete the following fields:
Ext. –
...
Enter an extension for the contact if applicable, the extension is not dialed by the CCA. (optional)
Direct –
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This will be the number dialed by the CCA, this field is mandatory. Enter a phone number for the contact (minimum of ten digits). It is not necessary to precede long distance phone numbers with a "1".
Full Name –
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Enter the contact'
...
s First Name
...
in the first field
...
and Last Name
...
in the second field.
Title –
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Enter a position or title for the contact. (optional)
Mailbox –
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Enter an email address for the contact. (optional)
Location –
...
Enter a location for the contact. (optional)
Comments –
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Enter a comment for the contact. (optional
...
- click Click Update, located to the left of the selected entry, to save you your changes.
If you attempt to save an entry without a ten-digit phone number in the Direct column you will receive the following error:
Note: DID stands for Direct Inward Dial, please ensure at least ten digits are entered for the phone number in the Direct column.