...
The following information is displayed in the Current section of the Metrics Dashboard:
- Calls Waiting :− the number of calls currently waiting for the selected queue(s).
- Callbacks Waiting:Waiting − the number of callbacks waiting for the selected queue(s).
- Current Calls Handled:Handled − the total of all the calls currently being handled by agents that were delivered from the selected queue (or all queues if selected in the filter).
- Agents Signed In:In − total number of Agents signed in to the selected queue(s).
- Longest Call Waiting:Waiting − the longest wait duration for a call in the selected queue(s).
- Longest Talk Time:Time − the talk time of the oldest call currently assigned to an agent delivered from the selected queue (or any queue if all queues is selected).