...
- Calling Name/Number – An optional team setting, by selecting a name and number from the drop down menu, representatives can choose this entry for their Caller ID information when dialing out (the name and number that will be seen on the receiving end's call display). If Not Specified is selected, the system-wide setting will be used on the General page of the admin portal. If a Caller ID is not listed, contact support to request an addition. Support will review the request and perform the necessary actions to ensure the new Calling Name/Number shows up in the drop down
By selecting a name and number here, representatives are choosing this entry as their caller ID information when dialing out (the name and number that will be seen on the receiving end's call display). If left blank, the system-wide setting will be used on the General page of the admin portal. Configure additional caller IDs – Click this button if you need to configure additional numbers. When the Favorites page appears, select the numbers you want to appear in the Calling Name/Number list, and then click Update.
Info title FMI For more information about configuring caller IDs, see Additional Caller IDs.
New Agent Settings Settings
...