The General Settings tab allow you to define the behavioral items for a particular bulletin, these are actions that occur after the bulletin plays.
Perform no additional action – After the bulletin plays, the caller can continue through the regular call flow (they can remain on the line to speak to an agent).
Force to voicemail – After the bulletin plays, the caller is sent to a voicemail box and given the option to leave a message.
Terminate the call – After the bulletin plays, the call is terminated.
Transfer call to: - After the bulletin plays, the call is transferred somewhere other than voicemail.
Note: Always click Update, located in the upper right corner, to save your changes.
Bulletins can be activated by selecting either the IVRs tab or the Queues tab.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
General
Content
Integrations