When a queue is closed or unattended, you can allow or prevent SMS messages from entering these closed or unattended queues. You can also send an auto-reply message to the client sending the SMS regarding the closed and/or unattended queue and their message. For further information, see Related Articles listed below.
Related Articles:
- SMS to Chat - Closed and Unattended Queues
- SMS to Chat - Allow SMS Messages into a Closed or Unattended Queue
- SMS to Chat - Send an Auto Reply Message from both a Closed and Unattended Queue
- SMS to Chat - Send an Auto Reply Message from a Closed Queue Only
- SMS to Chat - Send an Auto Reply Message from an Unattended Queue Only
- SMS to Chat - Prohibit SMS Messages from Entering Closed or Unattended Queues
- SMS to Chat - Send an Auto Reply Message when a Message is Prohibited from Entering a Closed or Unattended Queue
- SMS to Chat - Send an Auto Reply Message when a message is Prohibited from Entering a Closed Queue Only
- SMS to Chat - Send an Auto Reply Message when a Message is Prohibited from Entering an Unattended Queue Only.
- SMS to Chat - Prohibit SMS Messages from Entering Closed or Unattended Queues without Sending an Auto Reply Message