Once your IVR application design is complete, you can test the design before putting it into production using the Emulator. Select different options to see how your application works under different circumstances (e.g., with no available agents, during holidays, after hours, and more). The Emulator can help you uncover problems or errors within your IVR application. The table that appears at the end of this article lists a description of the Emulator controls and test options available.
FMI: For a description on how the Emulator works, see Test IVR Design.
TABLE 1: EMULATOR CONTROLS AND DESCRIPTION
ITEM | CONTROL | DESCRIPTION |
Softphone | ||
 | Keypad | Use the keypad to enter any numbered selections that appear in your application (e.g. "Press 1 for English). |
 | Call | Click to start the emulation. |
 | Hang Up | Click to stop the emulation. |
 | Close | Click to close the emulation. |
 | Log | Lists all steps during the emulated call. For example, will indicate when a prompt is being played, whether or not the prompt can be played, whether a voicemail was received, when the call is terminated, etc. Review the log to ensure your application contains no errors and is working as intended. |
Options |
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 | Phone Numbers | Type an ANI or DNIS phone numbers in their respective fields that you want to test during the emulation. |
 | Working Schedule | Select the After hours check box if you want play the after-hours prompts during your emulation. Select the Holiday check box if you want to play the holiday prompts during your emulation. |
 | Bulletin | Select the Active check box to play Bulletins during your emulation. Uncheck if you don't want to play the bulletins during the emulation. |
 | Agents | In the Signed field type the number of Agents that are signed in to the CCA. In the Available field type the number of Agents that are available to receive calls in the CCA. The emulation will play all prompts corresponding the numbers entered in these fields. |