Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
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The Vacation Report provides a summary of Agents’ total vacation for the date range selected. The report can contain information for one day or multiple days, depending on the selected report Start and End Date.

Access the Vacation Report by selecting Main Menu > Reports > Vacation.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)