Creating a New Mailbox

To create a new mailbox

1. Access the Mailboxes page as explained in https://mycontactcenter.atlassian.net/wiki/spaces/PAR/pages/2874998785

2. Click New Mailbox. The page changes to let you configure a new mailbox. Enter the following information.
   
   

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   1. Name: The name used to identify the mailbox

   2. Mailbox Type: Choose POP3 or IMAP

   3. Host: The host URL. For example, pop.3.gmail.com

   4. Port: 110 by default. Your mail provider can issue a different port

   5. Account: The email address you’re creating. For example, JDoe@gmail.com

   6. Password: The password required to access the mailbox

   7. SSL Enabled: Choose No to disable SSL or Yes to enable it.
      SSL encrypts all data exchanged between the client's mail client and your mail server with a digital security certificate to protect your password and messages. Your email provider determines whether encryption is required.

   8. Status: The mailbox status. Choose Active if the mailbox is currently in use or Not Active is the mailbox is not in use

   9. Comments: A brief description of the purpose of the mailbox, or other relevant information

   10. Oauth Enabled: Appears if you choose IMAP as your Mailbox Type. Choose Yes if your mailbox has open authentication enabled or No if it doesn’t

   11. Oauth Provider: Appears if you choose Yes for Oauth Enabled. Select the protocol enabling your open authentication: Unknown, Gmail, or Office365.
       FMI: See 0365 IMAP--Setting up Azure Credentials for more information about setting up the Azure credentials needed to integrate a Google email account or an Office 365 email account.

       1. If you pick Gmail, enter the Client ID, Client Secret, and Refresh Token needed for this protocol
          
          

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       2. If you pick Office365, you need to choose the Authentication Method first--API Username/Password or Client Secret, then complete the information in the boxes that appear.
          API Username/Password: Enter the Client ID and Tenant ID needed for this protocol

          
          Client Secret: Enter the Client ID, Tenant ID, and Client Secret needed for this protocol

          
          
          

3. Click OK when done. The new mailbox appears in the Mailboxes page