The Use audio files to play the messages option lets you record and upload your own messages to be delivered to the client. To choose this option, follow the steps described in Voice Tab, and then the Use audio files to play the messages check box; you will then have option to upload the audio files you want to use.
You can only select the Use audio files to play the messages check box after you have created and saved a new campaign. |
You can record an Introduction file and a Content file, but you are not required to have both in your campaign. If you choose not to have an introduction file, the campaign only plays the content file when the call is answered. The option is there if for example, you would like to record an overall introduction to be used across many campaigns, but customize the content to each specific campaign. All messages must be recorded in a .wav format. The following list are the specific .wav formats that are supported:
Record your message exactly the way you want it to be said; the voice recording system IS NOT compatible with data-driven importing. |
To upload your recordings, do the following:
• If you delete your campaign, the voice recording files will also be deleted. • All voice recording files are deleted after one year. If you have campaigns that run for longer than a year, you will need to re-upload the file(s). We recommend keeping a back up of these recordings. |