Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
The Global Settings page is used to define settings that affect the behavior of your contact center operations including caller ID, voicemail, time zone, music on hold, and reports. This page is comprised of three tabs: General, Timezone Settings, and Music on Hold.
To access the Global Settings page navigate to Configuration > General > Global Settings.
