- Click on the Re-route link corresponding to the email you wish to re-route.
- The Route Email dialog box opens, presenting you with two options.
- Choose Route to a queue to send the email back into a queue, you may also assign a new Priority to the email. A high priority such as '1' (highest) will ensure the email takes precedence over other lower priority emails.
- Choose Route to a user to move the email to a different agent's suspended emails. You may also assign a new Due Date for that suspended email. By default, the due date will be one day after the current date.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
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