Introducing, Changes to existing ANI variable to ignore the + prefix on country codes, and two new variables that will include the + prefix.
When
May 18: USA West, Canada
May 19: USA East, Rogers
Highlights
Some IVRs are designed in such a way that if a leading + is included in a string of numbers, it breaks the IVR or some of the IVR's functionality. This fix will reduce those occurrences..
The current ANI variable will ignore the + sign
A new variable called Full ANI will be created that will contain the entire ANI, including the + sign
A second variable called Full DNIS will be created that will contain the entire DNIS, including the + sign
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