Introducing, When looking at the details of a queue, agents list, or item in a queue list, the Monitoring page will open a new tab. This applies to the Current Queue Status section of the Monitoring page.
When
April 13: USA West, Canada
April 14: USA East, Rogers
Highlights
Currently, if you want to view the details of different items in the Current Queue Status section of the Monitoring page, the contents of your Monitoring page will be replaced with those details, and you have to click the Back button on your browser, or use the breadcrumbs displayed at the top of the Monitoring page.
With this change, a new tab will open with those details. This way, you can toggle between tabs.
In addition, there will be new Filter Settings in the Agents List page.
When looking at the details of the Agents List, the filter drop-down list will default to None.
When you click Filter Settings, an Agent Filters dialog box will appear. You will be able to Add, Edit, or Delete filters from this dialog box.
Filter validations:
Filter Name cannot be empty
Filter Name must be unique
At least one status or team must be selected
A maximum of 64 filters will be allowed. A warning will pop up if you exceed the number of filters allowed.
How do I get this feature?
The new feature will be automatically available for use.
No intervention is required from a Service Provider.