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Enabling Working Hours by Schedules

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Created by Larry Brown, last modified by Jela Banovic on Nov 23, 2016

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Contact your service provider to enable Working Hours by Schedules mode.

When introducing Working Hours by Schedules, your call center will be closed by default and you must set new schedules and define your open intervals as desired.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)