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Another method to search Dial Around Calls is to perform an All Calls search. This will include both inbound and outbound call results.

  1. Navigate to the Recordings > Voice screen.
  2. From the Call Type dropdown menu select All Calls.
  3. In the Processed between fields, select the date range the recording was processed.
  4. Complete any other required fields and click Search (refer to the Admin Guide – Recording Guide for detailed information regarding the Recordings screen).

  1. If the ANI entered is authorized, it will appear in in the Authorized Numbers section below.

  1. Dial Around calls can be distinguished with Out Types of calls with no classification information (see example below).


Note: If you subscribe to Coach, see Call Recording Search in Coach.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)