Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
The screens under the Recordings heading are used to search for call recordings (audio), screen recordings (video), emails, and chats made or received through the Call Center Agent (CCA) application. Your recordings will be kept for the period of time indicated on the General page. To disable recordings, please contact your service provider.
