Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Use the Phonebook screen to manage the phonebook directory that your contact center representatives will have access to when signed into the Call Center Agent (CCA) application. Entries should be added for contacts that will frequently be dialed or transferred to. This is the only page where the directory can be modified.
