To allow SMS messages into a closed or unattended queue:
- From the Admin Portal, navigate to Configuration > Queues > Manage SMS.
- Click Edit, located to the right of the SMS number you wish to edit.
- The Edit SMS dialog box opens.
- Check the Allow SMS message into queue if it is closed or unattended checkbox.
- To send an auto reply message to the client from both a closed and unattended queue, skip to step 8. If you do not wish to send an auto reply message from a closed or unattended queue, proceed to step 6.
- Leave both Auto Reply checkboxes unchecked and text fields blank and click OK to close the Edit SMS dialog box.
- Messages will enter the closed and unattended queues, but no auto reply messages will be sent to the sender of the message.
For further information on SMS to Chat into Closed or Unattended Queues see Related Articles below.
Related Articles:
- SMS to Chat - Closed and Unattended Queues
- Allow SMS Messages into a Closed or Unattended Queue
- Send an Auto Reply Message from both a Closed and Unattended Queue
- Send an Auto Reply Message from a Closed Queue Only
- Send an Auto Reply Message from an Unattended Queue Only
- Prohibit SMS Messages from entering Closed or Unattended Queues
- Send an Auto Reply Message when a Message is prohibited from entering a Closed or Unattended Queue
- Send an Auto Reply Message when a message is prohibited from entering a Closed Queue Only
- Send an Auto Reply Message when a Message is prohibited from entering an Unattended Queue Only.
- Prohibit SMS Messages from entering Closed or Unattended Queues Without Sending an Auto Reply Message