The Data Export Options tab allows you to configure how the data will be exported, as well as what data, such as the voice recordings or the voicemail activity, will be exported to the FTP Server.
- From the drop-down menu, select which format you want the data exported in.
You can choose between CSV (Comma separated value) and XML (Extensible Markup Language). - Select as many of the checkboxes you need to include that data, in addition to the Call Recordings, that is exported to the FTP Server. Click Update when done.
| Option | Description |
|---|---|
| Include CDR's | Checking this option will include the Call Detail Record file in your export with voice interactions only |
| Include Recording URL's within CDR | This will include a link in the CDR file for each record to access the call recording audio file from its cloud storage location |
| Include Configured SIP Headers | This will create a file including the SIP headers configured for your account |
| Include Voicemails Activity | This will include a separate records file with voicemail activity |
| Include Callback Activity | This will include a separate records file with callback activity |
| Include Dialaround Activity | This will include a separate records file with Dialaround activity |
| Include Chat Sessions | This will include a separate records file with Agent to Customer Chat activity |
| Include Team Profiles | This will include a separate records file with Team Profiles Configuration information |
| Include Agent Activity | This will include a separate records file with Agent related activity |
| Include Hosted DID Profiles | This will include a separate records file with Hosted DID Configuration information |
| Include Evaluation Activity | This will include a separate records file with evaluation related activity |
| Include Voice Recordings | This will include all previous day's voice call recording audio files |
| Include transfers to 3rd parties within CDR's | This will include 3rd part transfer information within the CDR file |
| Include non-answered calls within CDR's | This will include non-answered calls information within the CDR file |
| Include Agent Profiles | This will include a separate records file with Agent Profile Configuration information |
| Include Agent Sessions | This will include a separate records file with Agent session related information |
| Include Hosted DID Activity | This will include a separate records file with Hosted DID related activity |