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Call Volume

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Created by Larry Brown (Deactivated) , last modified by Jela Banovic (Deactivated) on Nov 18, 2016

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This is a graphical illustration of when average, minimum and maximum call volumes occur each day for the selected queue.

Call volume is measured as follows:

x axis (00, 01, 02): Indicates the time in seconds.
y axis (0, 5, 10): Indicates the number of calls.

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Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)