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Note: Bulletins can only be applied to inbound voice queues.

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To apply the bulletin to one or more queues, perform one of the following actions:

• Check the checkbox for each queue you want the bulletin assigned to and click Update to save the change. The bulletin becomes active for all selected Queues.
• Click Activate this bulletin in all queues. This will select all the listed Queues. Click Update to save the change. The bulletin becomes active for all queues.
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To apply a bulletin to a group of queues:

1. Select one or more Queue Groups from Groups section, located on the right side of the screen.
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2. A checkmark will appear beside all queues assigned to the selected queue group.
3. Click Update to save your changes.

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• Uncheck the checkbox for each Queue you want to deactivate the bulletin for and click Update to save the change. The bulletin becomes deactivated for the selected Queues.
• Click Deactivate this bulletin in all queues. This will deselect all queues. Click Update to save the change. The bulletin becomes inactive for all queues.
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Note: Any changes made to the queues bulletins from the Bulletins page will be applied to and appear in the Queues page of the Admin Portal.