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Navigate to the Bulletins screen where all your existing bulletins or placeholders for bulletins will be displayed. with four columns: Code, Description, Status and Options.
The following information is displayed for each bulletin:
- Code – The prompt file number for the corresponding bulletin (typically prompts 901-910). Bulletin prompts are recorded in the same manner as the other prompts in your IVR. For instructions on recording prompts, please refer to the Prompt Recording Guide.
- Description – Use this field to describe a bulletin you've just recorded. The description should clearly identify the message contained within the bulletin.
- Status – The status for the corresponding bulletin. An Active bulletin indicates a bulletin that is currently in use, whereas an Inactive bulletin indicates a bulletin that is not currently in use.
- Options – Click to open the Bulletin options. These options allow you to decide what happens to the call flow after the bulletin has played for the caller. You can set up bulletin options under the General Settings and then activate those bulletins for specific IVRs and Queues in their respective tabs. For further information see Bulletins General Settings.
- Edit Audio - Click to open the IVR Prompt Configuration page. You can listen to, create new, edit, and delete Bulletins from this page. See Manage Audio Bulletins for further information.
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