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Our Admin portal comprises a great many pages. The pages visible to each user will depend on that the user's permissions. Here is a non-exhaustive list:
- Dashboard – Monitor your call center performance
- Metrics Dashboard – View the health of your call center at a quick glance
- General – Set global or system-wide settings
- Working Hours – Set the hours of operation and holidays
- Contact List – Create a directory of contacts
- Queues – Configure settings related to queues
- Skillsets – Create skillsets
- Offices – Add locations
- Agents – Create and configure user accounts
- Activities – Add customized activities
- Bulletins – Manage bulletins
- IVRs – Define advanced settings
- Callbacks – Request a callback while waiting in a queue on hold
- Prompt Files – Manage your IVR prompt files
- Phonebook – Manage the phonebook directory
- Hosted DID - Route calls directly to agents without publishing the agent's number
- Classifications – Configure disposition selections
- Post Call Survey – Customer feedback regarding your contact center services
- Transfer Info – Add and edit transfer information
- SWAT Service - Edit SWAT contact list and send SWAT messages
- Preferred Agent Routing – Route an incoming call to the same agent if that agent is available
- Georouting – Distribute calls based on the location of the caller
- Scheduled Dialouts – Power dialing for outbound campaigns
- Dial Around Service – Record calls once the user is connected with the destination number
- Email Templates – Use signature templates when replying to an email sent through a queue
- Manage Suspended Emails – Manage suspended emails
- Chat Transcript Settings – Manage chat logs between the agent and customer
- Monitoring – Monitor queues and agents
- Reports – Generate reports
- Recordings – Search for recordings
- Client Software – Installing Contact Center Software
- Support – Contacting Support
- Config Blacklist – Disconnect and/or decline unwanted sources entering your system
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