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  • An Agent will be able search from two symbols (changed from three)

  • For WebAgent app users, an Agent will be able to find UNIVERGE BLUE® CONNECT users by department, email, and location

  • For WebAgent app users, an Agent will be able to find other app users (who are logged on) by department, job title, and phone number

  • An Agent will be able to search through a list of fields

Bug Fixes:

  • Users are now stopped from navigating to dial out when there is an incoming call

  • When an Agent presses the transfer/conference button AND choose a destination, they're not allowed to transfer/conference

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