To integrate with Azure, Contact Center needs Tenant and App ID values. It also needs an application secret.
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After logging on to the Azure portal, click Manage Azure Active Directory, and then click App registrations on the page that appears. Click your application.
From your application’s Overview page, copy the Directory (tenant) ID and store it on in a file.
This is the value that you will enter in the Tenant ID box in Contact Center Admin Portal when creating a new oath mailbox.
From the same Overview page, copy the Application (client) ID and store it on in a file.
This is the value that you will enter in the Client ID box in Contact Center Admin Portal when creating a new oath mailbox.
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On your application’s page, click Certificates & secrets. Click In the page that appears, scroll to Client secrets, and then click New client secret.
In the box that appears, enter a Description of the secret, a Duration, and then click Add.
Once you save the secret, a value code for this secret appears in the Client Secrets page. Copy this value and store it on in a file.
Important: You WILL NOT be able to retrieve this value later. Ensure you save it on in a file you will be able to access at a later time.
This is the value that you will enter in the Client Secret box in Contact Center Admin Portal when creating a new oath mailbox.
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