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1. Check the Auto reply for unattended queue messages checkbox and type an auto reply message in the accompanying text field.
2. Leave the Auto reply for closed queue messages checkbox unchecked and the accompanying text box blank.
3. Click OK.
4. Auto reply messages will only be sent for unattended queues.

For further information on SMS to Chat into Closed or Unattended Queues see Related Articles below. 

Related Articles:

• SMS to Chat - for Closed and Unattended Queues
• SMS to Chat - Allow SMS Messages into a Closed or Unattended Queue
• SMS to Chat - Prohibit SMS Messages from Entering Closed or Unattended Queues without Sending an Auto Reply Message