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This report groups the calls in 15-minute intervals by the time the call enters the IVR. The label assigned is the 15-minute period ending. In other words, if the row shows 01:15 AM, all associated calls are those that entered the queue between 01:00:00 AM and 01:14:59 AM. For example, if a caller reaches the IVR at 01:14 AM and exits the IVR at 01:16 AM, the call is counted in the 1:00-1:15 range.
Parameters
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From: Start date; can include date and time in the format 06/30/2020 09:00
To: End date; can include date and time in the format 06/30/2020 17:00
IVRs: A list of all IVRs, including IVR groups if they have been created.
Send To: Emails the report in PDF format to any address entered here.
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