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Let’s create an equivalent script to the one above. The script will have four steps. The first one will ask for the general data of the client and for the specific subject of the call, once the subject is selected, the next step will show the relevant information, leaving the other two steps hidden.
The following subsections will guide you in the creation of this script. Click the following links to learn more about each of these steps.
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links below to jump to the indicated subsection.
- Creating a script: explains how to create a script.
- Editing script properties: walks you through the steps required to set the properties of your script.
- Editing step properties: indicates how to set the properties for the first step in your script.
- Adding step parameters: walks you through the creation of the parameters required for the script Sample #1: Greeting, as specified above.
- Hiding steps:
- Enabling steps:
- Adding parameters for address updates, billing questions, and closing accounts: walks you through the creation of the parameters required for the remaining scripts specified above: Sample #2: Address Updates, Sample #3: Billing Questions, and Sample #4: Can I Close My Account.
- Previewing the Script: