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Open the IVRs screen within the Admin Portal to see the list of IVRs for your contact center.

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To configure items specific to your IVR:

  1. Click the Settings icon to open a screen with your specific configuration items.
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  2. The Advanced Settings dialog box opens. Enter the relevant information in the boxes.
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  3. Click Update to save all changes made to the advanced settings. A warning message appears to let you know all changes take effect immediately. Click OK to proceed and save the changes made.
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