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1. From the Configure Page, click General.
   

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2. In the General page that opens, click Additional Caller ID.
   

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3. The Additional Caller ID page opens, and you can proceed to add, edit, or delete caller IDs.
   

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   • Caller ID: The information that appears in the call recipient’s telephone caller ID display.

   • Type: Indicates whether the number corresponds to an IVR or was created by the system administrator as a custom number.

   • Applies to all teams: Indicates whether the number is accessible to all teams for selection in the CCA.

   • Comments: Shows any comments made in relation to the caller ID.
     

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     Note: You can add the Additional Caller IDs tile to your Favorites page by selecting from the list of applications and clicking Add.
     

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