To view all subjects, select All, located at the top of the page. When All is selected, users can Add, Edit, Clone, and/or Delete subjects, sub-subjects, and sub-subject details
To create a new Main Subject:
- Click Add at the top right of the page.
Note: The second Add button is used to create sub-subjects, which is covered here.
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- The Add Main Subject dialog box appears.
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- When adding a main subject, select one of the following options from each section:
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- Description – The description field is used to specify the name of the Main Subject.
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- Requires Notes – This checkbox determines if an agent must enter information in the notes field before submitting the classification data. There is no character minimum for notes.
- Flag to supervisor – If this box is checked then interactions relating to this subject will automatically be flagged to the agent's supervisor for review.
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- Requires Sub-subject selection – This checkbox determines if an agent must enter a Sub-subject before submitting the classification data.
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- Applies to – These checkboxes determine which events you wish to apply this Main Subject to.
- Click OK to save your configuration.
To create a
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- Highlight the Main Subject you want the Sub-subject to appear under and click the second Add button.
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- The Add Sub-subject dialog box opens. Complete the fields, select the desired option, and click OK.
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When adding a Sub-subject, select one of the following options from each section:
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- Description – The description field is used to specify the name of the Sub-subject.
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- Requires Notes – This checkbox determines if an agent must enter information in the notes field before submitting the classification data. There is no character minimum for notes.
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- Flag to supervisor – If this box is checked then interactions relating to this Sub-subject will automatically be flagged to the agent's supervisor for review.
- Requires sub-subject selection – This checkbox determines if an agent must enter a Sub-subject before submitting the classification data.
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- Applies to – These checkboxes determine which events you wish to apply this Main Subject to.
- A third Add button will now be available which can be used to add Sub-subject Details.
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Note: You will only see the Sub-subjects and the Sub-subject Details of the currently highlighted Main Subject.
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Hint: To quickly create duplicate Subjects, click Clone to the right of the Subject you wish to duplicate and a new Subject with the identical settings will be created. The name of the new type will also be identical except for an asterisk added to the front of the name. To edit the name, click on it to open the Edit Client Type window.
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To Delete a subject:
- Click Delete, located to the right of the entry.
- A Delete Confirmationconfirmation window appears.
- Click OK to confirm the delete.
- The Subject is removed from the list.
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