If you are unable to sign in or connect with the CCA:
- Click Connection Settings.
![](https://mycontactcenter.atlassian.net/wiki/download/thumbnails/8913536/worddav516494da7be9b333e484bf9d6cec1a3e.png?version=1&modificationDate=1476992258676&cacheVersion=1&api=v2&width=225)
- When the Connection Settings window opens, verify that you are using the correct Client ID in the Licensing Information box.
- Also check to see if the HTTP Service Providers section is blank, ; in this event click Reset Service Providers and Connection Settings. This will automatically detect and populate the correct Proxy proxy settings.
![](https://mycontactcenter.atlassian.net/wiki/download/thumbnails/8913536/worddav48437e9fa3a9091f52689295278b95b1.png?version=1&modificationDate=1476992259785&cacheVersion=1&api=v2&width=185)
- After clicking Reset…, confirm that there is at least one proxy entry populated in the HTTP Service Providers section.
![](https://mycontactcenter.atlassian.net/wiki/download/thumbnails/8913536/worddaved5ca1534c6029ee90ae119ac8b848af.png?version=1&modificationDate=1476992261443&cacheVersion=1&api=v2&width=219)
- Now click OK and try to log on once more as you did in "the Open the Call Center Agent".
Note: A proxy setting entry can be added manually by clicking Add.
- If you are still unable to connect, please consult your supervisor / local system administrator. for For more infoinformation, please see this short and helpful short tutorial:
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