Content Comparison

To create a new contact for your phonebook:

1. Click Add Entry.
   

Image Removed

1. You will see a highlighted entry added with blank fields ready to be populated.

Image Removed

1. Complete the following fields:

• Ext. – Enter an extension for the contact if applicable, the extension is not dialed by the CCA. (optional)
• Direct – This will be the number dialed by the CCA, this field is mandatory. Enter a phone number for the contact (minimum of ten digits). It is not necessary to precede long distance phone numbers with a "1".
• Full Name – Enter the contact's First Name in the first field and Last Name in the second field.
• Title – Enter a position or title for the contact. (optional)
• Mailbox – Enter an email address for the contact. (optional)
• Location – Enter a location for the contact. (optional)
• Comments – Enter a comment for the contact. (optional)

1. click Update, located to the left of the selected entry, to save you changes.

1. 
   Image Added
   
   
2. The Add Entry dialog box opens. 
   
   

   Image Added

3. Complete all required fields and the desired optional fields (see below for fields defined). Click OK.
   
   

   Image Added

4. If you attempt to save an entry without a ten-digit phone number in the Direct

...

1. field you will receive the following error at the bottom of the Add Entry dialog box:

...

1. "The Direct phone number must be 10-digits or longer".
   
   Image Added
   
   Note:

...

1. Direct stands for Direct Inward Dial, please ensure at least ten digits are entered for the phone number in the Direct column.