Use the filter feature to narrow your event search and find scheduled events quickly and easily. To filter events:
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- Click Filter.
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2. The Event Filter window opens.
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3. Click the Start date picker and select a Start Day for the event you are looking for. Similarly, click the End Date Picker and select an End Day for the event you are looking for.
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4. In the Agents & Teams tab select the Agent(s) and/or Team(s) whose scheduled events
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you would like to search for.
Note: To search all Agents & Teams click Select All in the Agents & Teams tab. To deselect all Agents & Teams, click Clear All (
).
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5. In the Events tab select the event types you want to search for and click Get Data.
Note: To search all Events click Select All in the Events tab. To deselect all Events, click Clear All
( ).
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6. Any events scheduled for the selected date(s), agents, and teams will be displayed in the Events table.