Content Comparison

ITEM

CONTROL

DESCRIPTION

Softphone

Keypad

Use the keypad to enter any numbered selections that appear in your application (e.g., "Press 1 for EnglishEnglish”).

Call

Click to start the emulation.

Hang Up

Click to stop the emulation.

Close

Click to close the emulation.

Log

Lists all steps during included in the emulated call. For example, the log will indicate when a prompt is being played, whether or not the prompt can be played, whether a voicemail was received, when the call is terminated, etcand more. Review the log to ensure your application contains no errors and is working as intended.

Options

Phone Numbers

Type an ANI or DNIS phone numbers in their respective fields that you want to test during the emulation.

Working Schedule

Select the After hours check box  checkbox if you want play the after-hours prompts during your emulation. Select the Holiday check box  checkbox if you want to play the holiday prompts during your emulation.

Bulletin

Select the Active check box  checkbox to play Bulletins during your emulation. Uncheck Clear if you don't do not want to play the bulletins during the emulation.

Agents

The emulation plays all the prompts that correspond to the numbers entered in these boxes:
• In the Signed field  box, type the number of Agents that are signed in to the CCA.
• In the Available field  box, type the number of Agents that are available to receive calls in the CCA. The emulation will play all prompts corresponding the numbers entered in these fields.

Note: If 'you indicate 0 ' agents is indicatedagents in the Signed box, the emulation will play plays as though there are no Agents available or signed in to the CCA.