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- Check the Reply when queue is closed checkbox and In the text field, type the message that will be sent to the client (e.g. This queue is closed. Please resend your message between our regular business hours - 9:00 AM and 5:00 PM.)
- Check Reply when queue is unattended checkbox and in the text field, type the message that will be sent to the client (e.g. This queue is currently unattended. Please try resending your message again later).
- Click OK.
- Auto reply messages will be sent for both closed and unattended queues.
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