The Prompt Files screen is used to manage your IVR prompt files. From this screen you can listencan Listen to prompt files, create new versions of Create New Versions of your prompt file, restore previous versionsfiles, Restore Previous Versions of your prompt file, and editand Edit an existing IVR prompt file.
Note: Before IVR prompts can be managed they must be registered by your Service Provider. If prompts are not registered the prompt files will not be displayed on the Prompt Files screen.
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Note: Each language folder contains its own set of prompts. For example, if you have an English and French folder that contain the 003 prompt file, the 003 prompt file in the English folder is different than the 003 prompt file in the French folder. This means when you are updating a prompt with the same ID number, in this case 003, you must update the prompt in both folders otherwise if you only update the English 003 prompt file, the French 003 prompt file will not be updated and you will have inconsistencies with the prompts in your IVR.
The following prompt information is displayed for each IVR selected:
- Prompts – This column displays the Prompt ID number.
- Description – This column provides a description of the prompt if one has been provided when the prompt file was created.
- Version – This column indicates which version of the prompt is currently being used for the selected IVR.
- Listen, Create New Version, Restore Version, Edit, Delete – click Click one of these links to perform an action on the accompanying prompt.