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changes.mady.by.user Hannah Greaves

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changes.mady.by.user lauren_ellicott

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  1. Uncheck the Accept SMS even if queue is closed or unattended checkbox.
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  2. Uncheck Auto reply for closed queue message and leave the accompanying text box empty.
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  3. Uncheck Auto reply for unattended queue message and leave the accompanying text boxy empty.
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  4. Click OK.
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  5. The Edit SMS dialog box closes.
  6. Any SMS messages sent to closed or unattended queues are logged into the Interaction History, but are not brought into a queue, nor will the client receive an auto reply message indicating the queue is closed or unattended or that the message did not enter the queue.

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