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- The Shift an agent works. As an example, a very common shift is the 9-5 workday.
- The Rotations an agent is assigned. Rotations comprise a series of shifts, recurring at certain intervals. Example: field geologists work the 8-6 shift daily for three weeks, then have one week off, then return to 9-5.
- Any Event Types that affect overall scheduling. A common example of such an event could be an agent vacation. Another event type might be a day away from the office, for a team-building exercise.
- When combined, the above elements form the overall schedule (covered later in this documentation).
In the Patterns section, you'll enter the shifts, rotations, and event types that affect scheduling. Once that's complete, you'll be able to create an overall schedule.
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