The General Settings tab allow you to define the behavioral items for a particular bulletin, these are actions that occur after the bulletin plays.
Perform no additional action – After the bulletin plays, the caller can continue through the regular call flow (they can remain on the line to speak to an agent).
Force to voicemail – After the bulletin plays, the caller is sent to a voicemail box and given the option to leave a message.
Terminate the call – After the bulletin plays, the call is terminated.
Transfer call to: - After the bulletin plays, the call is transferred somewhere other than voicemail.
Note: Always click Update, located in the upper right corner, to save your changes.
Bulletins can be activated by selecting either the IVRs tab or the Queues tab.
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