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  1. If the General Hours are set from 08:00 – 18:00, and the Queue Hours are set from 09:00 – 17:00, then queues will be open from 09:00 – 17:00, since the defined time falls within the more open General Hours.
  2. However, if the General Hours are set from 08:00 – 14:00, and the Queue Hours are set from 09:00 – 17:00, then the Queues Hours will not work since the defined time extends outside the General Hours.


Note: "Manage Hours" per queue will not be applicable if "Working Hours - Schedules" is configured in the account - see "Working Hours - Schedules" for details regarding setting schedules and assigning to queues